FAQ - Brush Bath & Beyond

FAQs

Get all the answers on the best pet grooming experience in town.

FAQS

What types of pets do you groom?

We specialize in grooming dogs and cats of all breeds and sizes.

How do I book an appointment?

We have two locations to serve you in Bountiful and Salt Lake City. You can book online or call the store you want to book at directly.

Do you accept walk-ins?

We will accept walk-ins if possible, but due to the limited number of appointments and the time it takes to groom your pet, we highly encourage you make an appointment online.

How long will it take to groom my pet?

Grooming time depends on many factors: the breed of pet, their coat condition and the type of style you want are just a few. Your groomer can estimate the time needed when they see your pet.

Can I wait with my pet?

For the safety and comfort of all pets, we ask owners to wait outside or return when their pet is ready.

How often should I groom my pet?

That depends on the type/condition of your pet’s coat but a general time frame is anywhere between 4 and 8 weeks. Many people have their pet groomed every other week or even every week.

Whats included in the standard grooming package?

Our standard grooming package includes a bath, blow-dry, brushing, ear cleaning, nail trimming, and a haircut (if applicable).

Do you offer add-on services?

Yes! We offer de-shedding treatments, teeth brushing, flea/tick baths, paw treatments, and more.

How much does it cost?

Pricing depends on the size, breed, coat condition, and selected services. Contact us for a quote.

Do you sedate the animals?

No, we do not sedate the animals. If your pet is prone to stress or aggression, then you may need to have your pet sedated and groomed by a veterinarian. Your veterinarian may be able to prescribe something so we may move forward with grooming your pet.

How do you ensure my pet's safety?

Our professional groomers use gentle handling techniques, and we monitor all pets closely to ensure their safety and comfort.

What if my pet has anxiety or special needs?

Let us know in advance! We have experience handling nervous pets and can make accommodations for their comfort.

Do you do teeth cleaning?

We do teeth brushing and breath freshening treatments. If your pet has a great deal of plaque on their teeth and your pet’s gums are red and irritated, then you may need to take your pet to a veterinarian.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. Last-minute cancellations may incur a fee.

What if I'm late to my appointment?

If you’re more than 15 minutes late, we may need to reschedule or adjust the service to fit within our schedule.

Do I need to provide vaccination records?

Yes, we require proof of up-to-date vaccinations for the safety of all pets in our care.